Return & Refund Policy

 

We understand that returns may sometimes be necessary, and we have created a simple and transparent return and refund policy to ensure your satisfaction. We offer a 14-day return policy for eligible items.

Return Eligibility

We accept returns and process refunds under the following conditions:

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 24 hours of receiving the product. We will provide you with return instructions and offer either a refund or a replacement.
  • Incorrect Items: If you receive the wrong item, please notify us within 24 hours of delivery. We will arrange for the incorrect item to be returned and send you the correct product.

Conditions for Returning Products:

  • Items must not be used or washed to be eligible for return.
  • Products that have been altered in any way from their original condition are not eligible for return.
  • Items must be returned with their original tags attached.
  • Returns will not be accepted if the item differs from its original state for reasons not caused by us.

Return Process

  1. Initiate a Return: Contact our customer service team at support@bunymerch.com with your order number and the reason for your return.
  2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number along with detailed return instructions.
  3. Shipping Costs:
    • If you need to return an item, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
    • If you are returning a defective or damaged item, we will provide a prepaid shipping label at no cost to you.
  4. Return Shipping Address: Send your returned item in its original packaging to our warehouse at: 720 S Kickapoo St, Lincoln, IL 62656, United States.
  5. Packaging: Please securely package the item(s) and consider insuring the package for its full value. Fluffy Highland is not responsible for lost or damaged items during the return shipping process.

Refunds

  • Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • If the return is approved, we will process your refund within 7-9 business days.
  • The refund will be credited to your original payment method.
  • If you are returning a defective or damaged item, we will refund the full amount, including the cost of return shipping.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure you have a seamless shopping experience.

Email: support@bunymerch.com